Dental Depot in Highland Village

I hate going to the dentist but they make it as pleasant as possible. Really nice people and my hygienist (Nicole) was the best I’ve ever had. She did an outstanding job. No pressure to buy anything, quick, painless, and so courteous. She made the visit as good as a dentist visit can be.

I love my dentist office so much! Everyone is friendly! I go to Dr. Patel every six months for my routine dental cleanings. I appreciate the text and email appointment remainders. This past Saturday, I accidentally chipped the enamel off on my bottom right tooth, eating too fast, and accidentally biting down on a fork. I was having pain and sensitivity. I called and they were able to get me in today, which was super fast! Dr. Rosa fixed me up! I appreciated how she gave me options with pricing and explained each option in detail. She is super sweet and knowledgeable. It was painless and quick! I won’t go anywhere else for my dental needs. If you are looking for an AWESOME dental office, then LOOK NO FURTHER!

My 9yr old had his first appointment here this morning and we absolutely LOVED it. Check in was smooth and the woman at the front desk was kind and welcoming. The wait to get called back was less than 5 minutes. We were greeted by an AMAZING dental assistant, Virginia, who instantly made my son feel comfortable. She spoke to him directly and explained everything she was going to do as she was doing. He was a little nervous at first but he warmed right up to her and that made my momma heart happy. I loved that she asked HIM the questions and explained everything to HIM. He is the patient and it should be that way. I was literally just there for moral support and to answer any mom questions. He left there feeling great and like he just did a big boy thing! As someone who works in the medical field I am often over critical at initial appointments but people like Virginia and the staff here at Dental Depot are pure gold. The comfort and kindness they show are the reason patients return. It is the reason why my family will continue to come back.

I’ve been a patient here since 2009. Always had a good experience, overall. The practice has grown into several locations and has a adopted a type of concierge approach to managing your prescribed treatment plan, which is nice. My only issue is the $150 “warranty” they tack onto every treatment plan they present to you. It’s constant, and they REALLY push it! I had to tell an office manager four (4) times in a phone conversation that I didn’t want it. She was relentless! My first response to this was, “Why do I suddenly need a warranty? Are you not using the same quality crowns that you have in the past? Is a dental ASSISTANT doing this work, not a REAL dentist?” I expect to be pushed for extended warranties at Costco or Walmart, not at my medical providers. It makes me question the quality of the medical work they are providing. And I also know there’s an extra commission coming to the dentist, practice, or staffer for every unneeded warranty they sell. It’s a racket, plain and simple. (By the way, I’ve had 7 crowns in my lifetime places by various dentists and never had one fail or crack. I know what I’m talking about.)

As many times as I’ve gone to this office, as well as my husband and two sons, none of us have ever come across a staff member who didn’t seem genuinely excited to be there. Over 14 years, with at least 50 appointments collectively, the staff make going to the dentist a pleasure and help to offset the pain of the slightly higher costs charged. This office is highly efficient with compassionate technicians, like Nicole, who go out of their way to give you the most comfortable appointment. Dr.Patel is knowledgeable, kind and funny. The person who hires at this location deserves a raise. This office is a well-oiled cleaning machine!